FAQs
How much will my order cost? How can I pay?
1
The cost of your shoes or boots may depend on your foot measurements and or the amount of custom detail in your order. For example, if you have particularly broad feet or specific requirements there is a surcharge for adapting lasts (shoe moulds), pattern making and creating specific insole shapes for your order.
Some of our listings have that surcharge built in. Otherwise, contact us for a quote and custom order price.
You can pay us directly by bank transfer if paying only a deposit to get the order started. Contact us for details.
Timeframe – When will I receive my shoes if they are handmade to fit me?
2
As all our shoes are completely hand crafted to your measurements, please allow up to 6 weeks from emailing through your order form, to receiving your shoes. When we receive your initial order we will contact you with an estimated timeframe which is dependent on current workload. We ask that you consider this timeframe carefully to ensure that they meet any deadline for an event or function you may have in mind to wear your new shoes.
Please contact us for a more accurate dispatch date to help with your planning if you have a special event.
Can you teach workshops to private groups?
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Yes, absolutely! We can run a workshop for a group of friends, family or work colleagues. Contact us for more information. We can also potentially come to you, depending on your location.
How do I know my size?
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Some of our styles have a size chart you can download, print out and stand on. If you don’t have a printer, or you don’t fit our sizes (or the style you like doesn’t have a size chart) please measure your feet according to these instructions. Contact us with any questions you have regarding size. We are happy to help.
Please choose your size carefully and reach out if you are in doubt about the correct fit for you. If you have chosen the wrong size from our size chart, we can replace the item. Please return the shoes and we will send you a new pair. Cost of postage on the second pair is at our discretion.
If we have made the shoes to order and the shoe fit is our fault, we will remake or replace the shoes at our expense. We will reimburse you for the postage when the original item is returned.
What if my shoes don’t fit?
5
In the case that any Pendragon product or material is faulty or fails within 3 months of purchase, Pendragon will repair this item at no charge. Customers will not incur a postage fee for repaired items.
If you have worn your shoes a lot and they need resoling, or something has broken (example button has come off) we can repair and resole. The cost will depend on the shoes and the work involved. Contact us with the details and send us a photo so we can quote you on repairs.
Do you repair your products?
6
Yes, we ship to most countries. Contact us for confirmation if you come from somewhere remote.
Do you ship your products overseas?
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What if I have an idea for shoes I don’t see on your website?
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We are always open for collaboration. Contact us with your idea, and we’ll have a chat about it!